15
Years, combined
Food, beverage, hospitality, and hotels
Our owners learned service where the guest is in the room. Restaurants, hotels, and hospitality operations, fifteen years between them.
About HadidaConnect
Built by people who have done the job.
HadidaConnect is a customer service company for the United States and Europe. The owners’ background is the point: combined years in hospitality, and the operational support that keeps a desk standing.
Experience
10
Years
Operational support
Rosters, standards, and handoffs. The work that keeps a service line steady when the volume rises and the shift changes.
Why the company exists
Service fails in predictable ways.
The answer is slow. The tone is wrong. The note never reaches the person who can fix it. HadidaConnect was started because the owners had already spent years on both sides of that problem.
Fifteen years of combined experience in food and beverage, hospitality, and hotels is time spent where a guest is waiting and the answer has to be right. Those years are shared across the owners. They are not a slogan.
Ten years in operational support sit beside that experience. Staffing a desk, holding a standard, and handing work to the next shift without dropping it. Guests never see that part. A client feels it when the line stays calm on a busy Friday.
We bring both to companies in the United States and Europe. The industries change: hospitality, hotels, food and beverage, cruise, warehousing, and everything that sits between them. The expectation does not. A person answers properly, at €7 per agent hour.
The standard is the one you would expect at a good hotel desk: prompt, calm, and accurate.
What we carry into the work
Hospitality judgment. Operational discipline.
-
01
Floor judgment
Food, beverage, hotels, and hospitality teach the cost of a careless answer. We carry that into every desk.
-
02
Shift discipline
A decade of operational support is scheduling, notes, and handoffs that survive a change of shift.
-
03
A rate you can plan
€7 per agent hour. The same published price for a hotel desk and a warehouse line.
-
04
The same standard, widely applied
We learn your operation. We do not pretend a warehouse is a hotel, or a cruise line is a call script.
Coverage
United States and Europe.
The desk is staffed to your customers, in the hours they actually call.
United States
Tell us which American hours you need covered. We staff the desk to that window, from the morning open through the evening peak you choose.
Europe
Tell us the European hours your customers use. We cover that window at the same €7 rate, with the same handoff back to your team.
Bring us the desk you do not want to build alone.
Share the industry, the markets, and the hours. We will reply with a straight conversation about coverage.
Request agents